Return & Exchange Policy
WHAT IS YOUR RETURN POLICY? 1.1 We ensure that all products are high quality and we do check all orders before they are shipped. In the rare circumstances that your item(s) has a manufacturer defect or you have a warranty claim, please contact us or email us within 24 hours upon receiving your item(s). Vidi Furniture may request for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange for the replacement or we can issue a store credit or refund for the item(s) and cover all associated shipping cost. 1.2 Please take note of the following: 1.2.1 We will refund your order total, less our costs for shipping and handling each way for exchanges, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded. 1.2.2 For items that shipped are free, our costs shipping and handling each way costs will be deducted from your refund, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.